Shipping Policy

Effective date: November 11, 2025

Thank you for shopping with Austere Medicine Consultants. This Shipping Policy explains where we ship, how long orders typically take, and what to do if there is a delivery problem.

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Orders placed after 12:00 PM Central Time begin processing on the following business day. Processing may take longer during holidays, product launches, sales, or periods of unusually high order volume.

You will receive a confirmation email after placing your order and a separate shipping confirmation once it has been dispatched.

Shipping destinations

We currently ship within the United States, including all 50 states and Washington, DC. We also deliver to PO boxes and to APO/FPO/DPO military addresses via the United States Postal Service. We do not ship internationally at this time, and we do not deliver to freight-forwarding services. Additional restrictions may apply to oversized products or certain destinations.

Shipping rates

Available shipping methods and their costs are displayed at checkout based on the destination, package weight, and order value.

Shipping charges are nonrefundable unless required by law or the shipment resulted from an error by Austere Medicine Consultants.

Estimated delivery times

After processing, standard shipping typically takes 3–7 business days. Deliveries to PO boxes and APO/FPO/DPO addresses may take longer.

Delivery dates are estimates, not guarantees. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.

Tracking your order

When tracking is available, you will receive a shipping confirmation containing your tracking number. Tracking information may take up to 48 hours to update after the carrier receives the package.

If tracking has not updated for 7 business days, please contact us at info@austeremedicineconsultants.com.

Address changes

Customers are responsible for providing a complete and accurate delivery address.

To request an address change, contact us at info@austeremedicineconsultants.com as soon as possible. We cannot guarantee changes after an order has entered fulfillment or been shipped.

If an order is returned to us because the address was incorrect, incomplete, or undeliverable, we will contact you to arrange reshipment. Reshipment is at the customer’s expense, and original shipping charges are not refunded. If you prefer to cancel instead, we will refund the merchandise price, less the original shipping charge and any return-to-sender fees, except where prohibited by law.

Split shipments

Items from the same order may occasionally ship separately. If this happens, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping fees unless disclosed before purchase.

Preorders and backorders

Products listed as preorders or backorders will include an estimated shipping window on the product page. These dates are estimates and may change.

In-stock products ordered together with preorder or backorder items will ship together in a single shipment when all items are available.

Delayed or lost shipments

If your package is significantly delayed or tracking appears to have stopped, contact us at info@austeremedicineconsultants.com with your order number. We will review the shipment and, when appropriate, open an investigation with the carrier.

Carrier investigations can take up to 10 business days. Available resolutions may include a replacement, store credit, or refund, depending on the circumstances, product availability, carrier findings, and applicable consumer law.

Packages marked as delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the delivery address on your order is correct.
2. Check around the property and ask household members, neighbors, or building staff.
3. Allow one business day, as some carriers mark packages delivered shortly before arrival.
4. Contact the carrier for delivery details.
5. Contact us at info@austeremedicineconsultants.com within 5 days of the recorded delivery date if the package remains missing.

We will help review the delivery information and available options. A replacement or refund is not automatic when a carrier confirms delivery, except where required by applicable law.

Damaged shipments

If your order arrives damaged, contact us within 7 days of delivery at info@austeremedicineconsultants.com.

Please include:

• Your order number
• A description of the damage
• Photos of the damaged product
• Photos of the shipping packaging and label

Keep the product and original packaging until your claim has been resolved. We will review the issue and provide an appropriate solution, which may include a replacement, refund, or store credit.

Refused and unclaimed packages

Orders refused by the recipient or left unclaimed may be returned to us. Once received and inspected, we will contact the customer regarding reshipment at the customer’s expense. If reshipment is declined or we cannot reach the customer within a reasonable time, we will issue a refund for the merchandise, less the original shipping charge and return-to-sender fees, except where prohibited by law.

Returns

This policy covers shipping and delivery only. For information about returns, exchanges, eligibility periods, and return-shipping costs, please review our Refund Policy.

Contact us

For questions about shipping or an existing order, contact:

Austere Medicine Consultants
Email: info@austeremedicineconsultants.com
Phone: (312) 444-0270
Website: https://austeremedicineconsultants.com
Mailing address: 58 N. Chicago St., Ste. 405, Joliet, IL 60432
Support hours: We respond within one business day, Monday–Friday, Central Time.

Nothing in this policy limits rights available to customers under applicable consumer-protection laws.